Business Policies

Contact Hours

  • Phone 10am – 7pm Central Standard Time, seven days a week
  • Email

Purchase Policy

  • 48 Hour Return policy on Guitars only.
  • All Amps & Effects sales are final.

Return Policy:

  • Guitar returns must be authorized by Rebel Guitars.
  • Guitars returned within the 48-hour approval period are refunded in full merchandise credit, minus shipping charges.
  • Instrument must be returned in same condition as shipped.
  • Buyer is responsible for the instrument during approval period.
  • Shipping and related expenses are non-refundable. 
  • Buyer pays for prompt return shipping.
  • Item must be shipped back via a service comparable with which it was delivered, immediately upon return authorization.
  • All sales on discounted items are final.


  • UPS Ground or USPS Priority Mail is normally used for all Domestic Shipping, $60.00 for guitars, amps vary by weight. Faster service, including overnight, is available upon request.
  • USPS International Priority is used exclusively for International Shipping, $100.00 to Canada and $175.00 Worldwide for guitars. Call for International shipping of amps.
  • International Customers please note: Any additional fees including duties, VAT or any other charges related to international shipping are the responsibility of the purchaser & are non-refundable.
  • All Shipping is at the expense of the buyer.
  • When shipping instruments in for trade, if you are not familiar with shipping requirements/procedures, call for proper packing instructions.

Custom Orders

  • All sales final on custom orders
  • 1/3 deposit required
  • Balance due upon guitar’s completion

Layaway Policy

  • All Sales Final on Layaway Purchases.
  • 25% Minimum Down Payment Required.
  • Refundable as store credit only.
  • Balance must be paid off within 30 days
  • 48 Hour Approval Period is forfeited.

Payment Methods

  • Paypal, Visa, MasterCard and Discover through secure checkout or call 256-872-5577
  • By Check, Money Order, or Trade Items