Business Policies
Contact Hours
- Phone 10am – 7pm Central Standard Time, seven days a week
- Email
Purchase Policy
- 48 Hour Return policy on Guitars only.
- All Amps & Effects sales are final.
Return Policy:
- Guitar returns must be authorized by Rebel Guitars.
- Guitars returned within the 48-hour approval period are refunded in full merchandise credit, minus shipping charges.
- Instrument must be returned in same condition as shipped.
- Buyer is responsible for the instrument during approval period.
- Shipping and related expenses are non-refundable.
- Buyer pays for prompt return shipping.
- Item must be shipped back via a service comparable with which it was delivered, immediately upon return authorization.
- All sales on discounted items are final.
Shipping
- UPS Ground or USPS Priority Mail is normally used for all Domestic Shipping, $60.00 for guitars, amps vary by weight. Faster service, including overnight, is available upon request.
- USPS International Priority is used exclusively for International Shipping, $100.00 to Canada and $175.00 Worldwide for guitars. Call for International shipping of amps.
- International Customers please note: Any additional fees including duties, VAT or any other charges related to international shipping are the responsibility of the purchaser & are non-refundable.
- All Shipping is at the expense of the buyer.
- When shipping instruments in for trade, if you are not familiar with shipping requirements/procedures, call for proper packing instructions.
Custom Orders
- All sales final on custom orders
- 1/3 deposit required
- Balance due upon guitar’s completion
Layaway Policy
- All Sales Final on Layaway Purchases.
- 25% Minimum Down Payment Required.
- Refundable as store credit only.
- Balance must be paid off within 30 days
- 48 Hour Approval Period is forfeited.
Payment Methods
- Paypal, Visa, MasterCard and Discover through secure checkout or call 256-872-5577
- By Check, Money Order, or Trade Items
